Losing the Outcome to Operations
Losing the Outcome to Operations
Operations keep you busy, they give you a reason to come to work, to fight, to talk, to show progress, to be excited! Operations are very tangible. You can prove your process expertise, others’ shortcomings!
There are training programs on Operations; there are titles and certification. There is a time, resource and scope tri-constraint that can be argued around Operations!
There are projects and budgets and recruitment and promotions!
Everyone gets Operations! Yet, excelling in Operations cannot guarantee outcome; and business is about Outcome!
It’s about the Outcome! Strategy and operations are for the Outcome.
Align your planning, your execution, your operations and your focus around the Outcome you want to achieve. Operations have no meaning when they are performed outside the context of a well defined Outcome.
